Surviving Verbal Conflict

Surviving Verbal Conflict June 2022

2-Day Surviving Verbal Conflict

Southwest Virginia Criminal Justice Training Academy will be offering a “2-Day Surviving Verbal Conflict” class to be held at the Academy. This class will be on June 9-10, 2022, and is being taught by Surviving Verbal Conflict instructors, Training Coordinator Bobby Nichols and Training Staff Instructor Tony Sullivan.

Course Objectives

  • Improve public safety professionals’ verbal communications skills.
  • Learn proven verbal abuse deflection and redirection techniques.
  • Diffuse potentially volatile verbal encounters.
  • Increase citizen compliance.
  • Raise organizational morale and reduce complaints.
  • Enhance the agency’s image throughout the community.
  • Reduce legal liability.


Tuition: $Free to member agencies: $200 for non-member agencies

In-service: Career development and cultural diversity hours will be awarded.


Member agencies register through TRACER, non-member agencies complete a registration form and forward to the academy via e-mail


Jun 09 - 10 2022


8:00 am - 5:00 pm


1595 Bonham Rd. Bristol, VA 24201

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